InsightCloud

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Insight Data Center on Demand can deliver a unique, premier, IT Support Service to our customers at any time in any Time Zone to add value to their Hosted Data Center Service. The Infrastructure monitoring and management offerings combine the best practice of leading industry methodologies with knowledge, skill and resources to bring your organisation the best in cost effective support operations. Our service team has over 20 year's experience in delivering critical IT systems support, delivered using ITIL/ISO 9000 methodologies, and support model brings significant cost advantages without detracting from the effectiveness or quality of operations.

The services are provided at a granular level based on customer requirements and budget and are designed to improve your operational performance, to be cost effective and to enhance operational confidence.

Free*

Silver

Gold

Platinum

Provisioning

Server X X X X
Administrator Account X X X X

Technical Support

9-5 Telephone Support X
24x7 Telephone Support X X X
9-5 Break fix X X
24x7 Break fix X

Capacity Planning

Capacity Planning Reporting
X X

Server Management

Firewall Management Optional Optional Optional Optional
Backup Management Optional Optional Optional Optional
Patch Management X X
Server Monitoring X X
Customer Router Management X
Problem Management X

*Free of charge support to Client subscribed to the DCoD Service