Data Center on Demand – Silver Support

The Silver service is designed to monitor devices at a very granular level using an agent-less technologies, it will intelligently query each distinct part of the hosted infrastructure, to make sure it's healthy, has enough capacity and is responding to users in an acceptable timeframe. When something happens in your infrastructure estate, an alert will be received and the qualified support technician will advise you through a number of notification technologies (e.g. email, SMS, Pager or telephone)

Included within the service

  • Full 24x7x365 monitoring coverage of supported Infrastructure
  • All calls answered in the UK by trained, accredited analysts
  • Alerts monitored from server hardware elements
  • Alerts monitored from Operating System Incidents
  • Alerts monitored from supported Application Incidents
  • First hour notification
  • Full Alert and Incident escalation
  • Unlimited calls to the Service desk within your supported hours
  • Access to our knowledgebase