Insight Client Survey

Name *
Email Address *
Telephone No. *
 
1. In general, how would you rate your satisfaction with Insight?
*
1 = Not Satisfied 5 = Very Satisfied
 
2. If asked by a business associate, how likely would you be to recommend Insight?
*
1 = Very Unlikely 5 = Very Likely
 
3. My Insight account manager provides the right level of service and support
*
1 = Strongly Disagree 5 = Strongly Agree
*
1 = Not important 5 = Very Important
 
4. My Insight Account Manager is knowledgeable about Software Licensing and related services
*
1 = Strongly Disagree 5 = Strongly Agree
*
1 = Not important 5 = Very Important
 
5. My Insight Account Manager understands my business requirements
*
1 = Strongly Disagree 5 = Strongly Agree
 
6. My Insight Account Manager presents me with a variety of available solutions
*
1 = Strongly Disagree 5 = Strongly Agree
 
7. My Insight Account Manager is available when I call or email for assistance
*
1 = Not Satisfied 5 = Very Satisfied
 
8. I receive quotes in acceptable timeframes?
*
1 = Strongly Disagree 5 = Strongly Agree
 
9. The quotes I receive are accurate and reflect my requirements
*
1 = Strongly Disagree 5 = Strongly Agree
 
10. In general, how would you rate your satisfaction with your Insight external Sales Account Manager?
*
1 = Not Satisfied 5 = Very Satisfied
 
11. Insight provides a customised e-procurement tool aimed at simplifying your buying process
Do you know Insight's e-procurement tool? *

If so, how satisfied are you with Insight's e-procuement tool in your buying process?
1 = Not Satisfied 5 = Very Satisfied
How important is it for you to use e-procurement tools in your buying process? *
1 = Not important 5 = Very Important
 
12. Software and/or services ordered from Insight are competitively priced
*
1 = Strongly Disagree 5 = Strongly Agree
*
1 = Not important 5 = Very Important
 
13. Has your organisation utilised Insight's software services team for your service requirements?
*

 
14. Software and/or services from Insight are provided when promised and/or expected
*
1 = Strongly Disagree 5 = Strongly Agree
*
1 = Not important 5 = Very Important
 
15. Insight.com/Insight Software (Formerly SoftwareSpectrum.com) is a useful resource for software purchasing decisions
*
1 = Strongly Disagree 5 = Strongly Agree
*
1 = Not important 5 = Very Important
 
16. Insight.com/Insight Software (Formerly SoftwareSpectrum.com) is easy to use
*
1 = Strongly Disagree 5 = Strongly Agree
*
1 = Not important 5 = Very Important
 
17. Do you use Insight's services in multiple European geographies?
*

 
18. If so, please rate your satisfaction with the consistency and quality of service you receive
*
1 = Not Satisfied 5 = Very Satisfied
 
19. To conclude, which of the following best describes how your organisation uses Insight?
*
 
20. The next time you purchase software licensing, how likely are you to order from Insight?
*
1 = Very Unlikely 5 = Very Likely
 
Do you have any other feedback you'd like to provide?
* = required field