myEA at Insight UK

MICROSOFT RESOURCES – INTRODUCING YOUR ACCOUNT TEAM

 

Dedicated Account Team: Our account management programme ensures first-class service around the world by assigning a dedicated Account Manager, supported by a team of specialists to manage every facet of your contract. Your Account Manager acts as a primary point of contact and is responsible for the management of your account throughout the world, providing global, national, and local reach. They act as escalation points for each of your locations to ensure your complete satisfaction with our services. Account Managers coordinate your business requirements with our extensive support network that includes our global account teams providing local field and inside sales support, licence consultants, manufacturer sales specialists, eServices team, Technology Assessment Services team, and contracts team.

 

Certified Professionals: All of Insight's representatives are Microsoft-certified sales professionals. They are located throughout the world and are well-versed to personally advise you on Microsoft solutions to fit your business needs in local languages and time zones. Our licensing specialists, product managers and engineers provide support for technical and licensing questions and provide tracking of licence purchase history to ensure your complete satisfaction with our services.

 

Inside Software Sales: Your Insight Account Team includes dedicated inside software sales representatives. This team is responsible for the administration of day-to-day procurement activities providing prompt customer service. Every member of this team is Microsoft Sales Certified. Your local account teams are committed to promptly answering your requests for

 

Ordering and order status Volume licensing information
Product pricing, information & availability New version & upgrade information
Help with your Insight Software Account order management website Handle invoicing queries
Quality check, process and follow up of orders Backorder management
Liaise with all departments to ensure prompt customer issue resolution Volume licensing information
Odd product searches & sources Telephone and e-mail support for all countries

 

Software Assurance Benefits Management: Insight will help you activate and use your Microsoft software assurance benefits by: answering your questions, helping you activate your benefits, and providing best practices for benefits administration.


Licence Help Desk: Your Insight Account team has access to a Licence Help Desk for complex licensing questions or consulting requirements.

 

Insight SAM Services: Insight goes far beyond just selling software. We provide complete software management solutions — from licensing services to global licence consulting, software asset management (SAM) services and global real-time reporting. We were the first Large Account Reseller (LAR) to become a Microsoft Gold Certified Partner for Licence Solutions, Security Solutions, and Software Asset Management competencies in the Microsoft Partner Programme. Microsoft Gold Certified Partners are the elite Microsoft Business Partners who earn the highest customer endorsement. Microsoft Gold Certified Partners have passed the highest level of requirements from Microsoft and have demonstrated the most robust, efficient and scalable implementations of Microsoft technologies in demonstrated enterprise customer deployments or an on-site Microsoft assessment.