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ISPs to offer details on speed cuts

A new code of practice announced

A new code of practice will help make the traffic management policies of internet service providers in the UK more transparent to consumers.

The new code will see BT, Virgin Media, Sky and other large broadband providers publish details about how they slow down users' connection speeds to support their own network performance.

Once the code, drawn up by the Broadband Stakeholder Group, comes into effect, users will have access to information regarding how and when their connections are restricted.

Anthony Walker, chief executive of the Broadband Stakeholder Group, said: "There is a core of consumers who understand this stuff quite well, but it's not something that most people are aware of at this stage."

Mr Walker said that while most companies already publish information about their traffic management policies, the new guidelines would provide a simple format across the board, making it easier for customers to compare ISPs.

Under the code, member companies will be required to provide details about the quantity and duration of speed reductions, and if certain services are blocked, slowed down or prioritised.

Copyright Press Association 2011

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