Drive innovation, differentiation and competitive advantage.
When doing difficult work or thinking through complex scenarios, workers are limited by what they can see, the information they can remember or the possible outcomes they can imagine.
Immersive Technology provides a breadth of opportunities to change this and give workers all the information they need to work smarter.
Why Immersive Technology for retail,
fulfilment and logistics facilities.
Speed
Reduced time and cost to serve customers due to accelerated deployment and support/maintenance of retail, fulfilment and logistics facilities as well as the ability to innovate faster.
Scale
Delivering improved economics through a re-imagined working environment where remote expertise is enabled from anywhere for collaboration and complex problem-solving.
Capability
Maximising on the investment of Immersive Technology with the right combination of hardware, 3rd party apps and software, and service solutions that drive value for your end users.
Immersive Technology use case scenarios
Whether connecting technicians and remote experts in a heads-up, hands-free way or visualising physical space designs in the real world, what all of these scenarios have in common is the need to bring digital information into the physical context of employees’ work.
Training & Development
- Provides instructors with better tools to facilitate teaching or coaching sessions. Offering trainees an enhanced and engaging learning experience through 3D visualizations and interactivity.
- Enhance learning with step-by-step instructions that help employees learn new skills faster.
- Enable a repeatable learning environment that improves readiness without physical or costly limitations.
Field Service
- Improve the first-visit resolution and customer satisfaction of customer support issues. Remotely solve complex issues that would otherwise require a field visit.
- Provide expert support and content from anywhere in the world for asset and facility deployment and maintenance.
- Optimise operations with a remote expert.
Design & Prototyping
- Enables real-time collaborative iteration of 3D physical and virtual models across cross-functional teams and stakeholders.
- Enable 3D floor planning for retail store, warehouse and facility settings, improving space utilisation and digital twinning to design, discover and interact with facilities.
- Showcase large and highly customisable products and complex equipment and machinery in real-world environments to accelerate complex sales processes or before prototyping.
Productivity & Collaboration
- Transforms the space around you into a shared augmented workplace. Remote users can collaborate, search, brainstorm, and share content as if they're in the same room.
- Gain real-time insight from the working environment to improve operational efficiency.
- Visualise data and information in a more natural, immersive way for better understanding and analysis.
Discover, request, approve and purchase software from a customized catalog across multiple languages and currencies.
See complex purchase histories in a clear and actionable manner to assess your current software use rights.
Drive efficient renewals planning and execution with robust dashboards and automated notifications and workflows.
Review your IT spend, assets and historical data through a variety of in-depth reports.
Our team is available to support your onboarding process, providing ongoing assistance for any purchase-related inquiry.
Accelerate time to market and revenue using Immersive Technology to support today’s remote assistance, training and support needs.
Supporting your operating model of today and the future.
- Increase productivity and improve service technician efficiency while reducing the cost and environmental impact of service-related travel.
- Gain remote support from experts in key centres of excellence around world, reducing on-going support costs.
- Improve training processes using interactive methodologies that drive high level of engagment and adoption.
- Get technicians and engineers up to speed faster on the most advanced equipment and machinery using ‘Guides’ and ‘simulations’.
- Instantly share a virtual environment and content, in any location to solve complex problems faster through Remote Assistance.
Client Story:
Insight is supporting a leading US supermarket chain accelerate the deployment of its customer fulfilment centres.
This client story outlines how HoloLens 2 and remote assist Insight services are driving transformation for this organisaiton.
The Challenge
The client needed to accelerate the deployment of its new customer fulfilment centres in order to expand its e-commerce offering and customer footprint. However, the engineering expertise and skills were based in Europe and travel restrictions threatened to delay the deployment.
The Solution
Insight Digital Innovation worked with the client to remotely up-skill their local team of engineers through Remote Assist and HoloLens 2. The US client is also looking at the Guides functionality in HoloLens 2 to develop training assets which will support further use cases.
Insight Delivers Global Reach and Scale
Our multi-country alignment and global account management teams ensure that the procurement and deployment of solutions spanning complex retail, fulfilment centre, supply chains is efficient and streamlined.
See why Insight is the service partner who can help you to effect positive change in your business and support your organisation to adapt and transform.
Microsoft HoloLens 2: How can we Remote Assist you?
In this 30-minute webinar, we take a look at how this new device compares to the original HoloLens as well as learn how other organisations are already using and adopting HoloLens 2. Discover new dynamics 365 reality with a demonstration on Remote Assist.
Evolve and thrive on your journey to true digital innovation with Insight as your Immersive Technology partner.
Insight Immersive Technology services and solutions combine cutting edge technology and the power of scale to deliver you the capability to serve your customers what they want, when they want it.